Customer Service Satisfaction Coordinator

Automotive Customer Satisfaction Coordinator

Busy growing automotive dealership in Lawrenceville, NJ Lake County is looking for energetic and motivated person to join our growing Customer Service Team. Applicants must be self-motivated, with high energy, enthusiastic, dependable, and results driven. We need people who have the ability to work as team players as well as to work independently. 

Responsibilities

• Conduct outbound service satisfaction calls to sales and service customers.
• Process claims on a timely basis for each advisor or manager.
• Efficiently and effectively coordinate with advisors to ensure proper payments.
• Communicates issues and train others regarding compliance with dealership requirements.
• Ensure repair order document storage complies with established corporate, legal and manufacturer’s retention requirements.
• Responsible for working schedules.
• Perform other duties as assigned.

• Customer Service experience preferred, not necessary.
• Excellent written and verbal communication skills.
• Must have strong computer and phone skills and must pay careful attention to detail
• High school diploma or the equivalent.
• Valid in-state driver’s license.
• Professional personal appearance.
• Ability to multi-task and work in a fast-paced atmosphere
• Must possess strong attention to detail