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FlagStar Bank
•
Troy, MI
Posted now
Job Snapshot
Full-Time
Other Great Industries
Admin – Clerical
Job Competition
6
Applicants
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Job Description
- Independently provide technical support to users spanning multiple platforms using various methodologies to resolve technical issues.
- Build, maintain and update Known Error Database and the Knowledge Database, ensuring incidents and resolutions are documented.
- Train and mentor new agents.
- Participate in compliance, regulatory, and technology training.
- Ensure compliance with applicable federal, state and local laws and regulations. Complete all required compliance training. Maintain knowledge of and adhere to Flagstar’s internal compliance policies and procedures. Take responsibility to keep up to date with changing regulations and policies.
Job Requirements:
- Associate’s Degree or 2 years in a degree program + 2 years of experience in service desk administration or other technology role – OR – Bachelor’s Degree preferably in Computer Science, Engineering or other technical field of study.
- Knowledge of multiple application and platform domains such as password management, enterprise applications, and shared directory structures
- Strong verbal and written communication skills with proven ability to translate technical information to nontechnical users
- Good problem solving skills
- Experience with Mac OSX, iPad iOS and Safari
- Experience with ServiceNow or other incident management systems
- Familiarity with Android, iPhone and Windows Mobile operating systems
- Familiarity with Novell, Citrix, SQL Databases and Networking Technologies
- Strong understanding of MS Windows operating systems
- Proven ability to work well within a team environment
- ITIL, Helpdesk Institute (HDI), Cisco or Microsoft Certifications preferred
- Must be available to be on-call 24x7x365
Internal Use Only: Band I – Hourly
Job ID:
03929
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