Customer Training Representative

Unable to save this job. Please try again later.

To begin the application process, please enter your email address.

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don’t have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job


Saving Your Job Alert

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Email Send Failed!


Honda Aircraft Company

Greensboro, NC

Posted now

Job Snapshot

Full-Time

Travel – None

Degree – High School

Defense – Aerospace

Customer Service

Job Description

General Summary:
The Customer Training Representative provides customers and their representatives comprehensive training program support for pilot and maintenance training. The Coordinator oversees aircraft pilot training processes, maintenance training processes and training tracking. The incumbent is also responsible for planning, coordinating, directing and reviewing regulatory compliance requirements as assigned during the aircraft delivery training process. The Customer Training Representative is responsible for working within the LMS system to track Customer Service training and administering services provided by the Customer Training Department.  He/she is responsible for future growth in all areas within Customer Training and Customer Service.
Duties and Responsibilities:

  • Provides judgment and decision making that will impact company policy; ensures relevance, accuracy, and regulatory compliance of all training programs. Responsible for recognizing industry best practices while monitoring business changes to ensure continuous improvement of all customer training processes.
  • Maintains, tracks and analyzes training schedules and communications around customer training.
  • Provides needed information to Flight Support for the scheduling of pilots for pilot service.
  • Develops and tracks appropriate metrics and measurements in support of Pilot Services.
  • Plans and coordinates with other departments to ensure FAR requirements and customer requirements are met, including managing contracts and invoicing.
  • Controls the setup, tracking and loading of internal and external training of Customer Service courses in LMS for on-line delivery.
  • Assists in formatting and delivering technical training materials in support of Customer Service and the network.
  • Works cross functionally with both internal and external customers to coordinate accurate delivery of information regarding services provided by Customer Training Department.
  • Recognizes industry best practices and business changes for continuous improvement and incorporation into Customer Service.
  • Develops and executes concepts, programs or new business lines that increase revenue, expand the business and increase profitability.
  • Coordinates with outside training partner on scheduling, customer tours etc.
  • Provides support for 24/7 coverage as needed.

Job Requirements

Education, Work Experience, Certification and/or Licensure:
 

  • Two (2) year degree in aviation management, business, or technical field, from an accredited college or university, or 2 years of relevant education and experience in lieu of degree.
  • Two (2) or more years customer training and service related experience.
  • Two (2) or more years working for a general or commercial aviation.
  • Ability to obtain a valid US passport.

 
Knowledge, Skills and Abilities:
 

  • Proficiency in Microsoft Office (Word, Excel, and PowerPoint) is required.
  • Knowledge in FAA and EASA training regulatory requirements preferred.
  • Understanding of flight operations under FAR Parts 61, 145, 91, 135 preferred.
  • Ability to multitask.
  • Excellent interpersonal skills.
  • Excellent customer service skills.
  • Excellent scheduling process skills.
  • Ability to work with diverse customers and personalities.
  • Ability to provide position results in a challenging situation.
  • Ability to communicate effectively and efficiently with internal and external customers.
  • Ability to effectively coordinate multiple complex operational and administrative issues simultaneously.  
  • Ability to work well within a team environment.

Job ID:
HAC0000MN

Help us improve CareerBuilder by providing feedback about this job:

Report this Job.
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.


Saving Your Job Alert


Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

To Apply to this Job, Please go to the website address given in the source.
Source:
https://www.careerbuilder.com/job/J3W1V5604MG36PLHWF9?ipath=rss