We are seeking friendly, reliable, patient-focused candidates for a professional opportunity as a Customer Care Coordinator (Call Center) on our Vietnamese Line. Bi-lingual in Vietnamese and English preferred. While serving in the call center they will answer incoming calls, establish new patients or verify current patient data in our computer system, schedule and confirm appointments, route incoming calls or take and send messages as appropriate. Qualified applicants must have strong customer service skills and the ability to communicate effectively with patients and other staff members as well as demonstrate a calm demeanor during periods of high volume. Knowledge of insurances, referral processes, and a familiarity with computerized scheduling are also a plus. Prefer experience using an EHR such as NextGen. In addition to a great working environment, we offer a competitive salary and benefits. We offer 401k with match, health, dental, disability, and vision insurance, free parking or transit card, supplemental benefits, and paid time off.

Duties & Responsibilities include:

• Answer calls professionally. Identify and route calls to appropriate resource or department.
• Make outbound calls for reschedules, returning patient calls from voicemail and recalls through third party recall software.
• Schedule, reschedule, or cancel appointments for multiple offices and Practitioners.
• Verify and record patient’s insurance coverage.
• Follow appropriate guidelines for account and appointment notes documentation.
• Identify problem issues and determine resolution or appropriate course of action or redirection within the guidelines required to resolve issues.
• Identify problem issues and determine resolution or appropriate course of action or redirection within the guidelines required to resolve issues.
• Other duties as directed by the Lead or Manager.

Desired Knowledge, Skills, and Abilities include:

• Proficiency with computers, Microsoft Office products, Windows environment, and strong keyboarding skills. Prefer experience using an EHR such as NextGen.
• Basic knowledge of insurance registration and medical terminology preferred.
• High School Graduate or General Education Degree(GED).
• Willing to help in all areas, have flexibility and effectively work in a team environment.
• Bi-lingual in Vietnamese and English preferred.
• Demonstrated ability to handle multiple tasks simultaneously.

Apply With Us by Clicking Here