Division Manager I – Performant Financial Corporation – San Angelo, TX

The Recovery Services Division Manager has responsibility for management of operations for assigned client(s) and team(s) to deliver services to our clients that may include collections on defaulted accounts or other collections portfolio management services. The focus of this role is to lead and manage teams, ensure compliance and client contractual requirements adherence, and contribute to development of strategies and support implementation of strategies and tools that drive operational success of the recovery business managed in the site.
Primary responsibilities include:

Management and leadership of multiple Recovery teams as assigned within a site or may oversee all site staff and operations in smaller site. Total headcount generally no less than a minimum of 50, including:

Team Managers and applicable staff of operators that directly service client assigned accounts or customers.
May include operations clerical support staff
Accountability for assigned client/portfolio objectives, staff productivity and management, and staff adherence to compliance.
Development of staffing plans and alignment of operational strategies to deliver maximum customer satisfaction and profitably to assigned customer projects
Actively contribute to identifying opportunities for increased efficiencies to processes, systems and tools used in servicing accounts and delivering servicing to clients
Implement and support programs and operations that promote a positive, focused, and driven team environment.
Ensure effective monitoring of operational activities of assigned staff through appropriate legal means to ensure all conduct, behavior and work being performed is in compliance with federal, state and local laws including internal policies and procedures.
Effectively partner with cross-functional resources such as Compliance, Client Services, Account Management, Human Resources and others.
Coach and mentor staff, including team managers and non-exempt staff, toward development of skills and capabilities.
Successfully plays an active role interfacing directly with clients on programs or projects as may be required.
Performing other duties as may be required to meet business needs.