Technical Control Tier 2 Service Desk CAB Manager

Job Description:
The Defense and Intelligence Group at Leidos currently has an opening for a Technical Control Tier 2 Service Desk CAB Manager to work in the Pentagon, Washington D.C.

JOB SUMMARY:
This is an exciting opportunity to use your experience helping the Defense Information Systems Agency, Joint Service Provider Enterprise Transport Management organization. In this mission we manage Local Area Network/Metropolitan Area Network/Wide Area Network Connectivity, Time Division Multiplexing (TDM) technology for Long Haul and Point to Point Communications. We will operate, maintain, deploy, and manage an existing Government furnished network infrastructure. A majority of the tasks will be within the National Capital Region.

PRIMARY RESPONSIBILITIES:
Lead for Tier II Tech Control helpdesk.
Will be providing HD support; handling incidents/tickets and providing technical support by maintaining equipment, troubleshooting, resolving customer issues.

JSP_ETM
BASIC QUALIFICATIONS:
Years’ Experience:
• Five (5) or more recent/current year’s professional experience within the designated SME area beyond BA/BS or equivalence (except where otherwise specifically noted). Must have a minimum of three (3) recent/current years’ experience working in an IT environment similar in size (or larger) and scope to this task order.
• Must have a minimum of three (3) recent/current year’s working knowledge of large, complex IT environments; same or similar to this task order.
Specific Experience:
• Tech Control equipment such as Switches, Encryption devices, Network Operation Consoles, and Circuits; networking and network-based software applications; handling and managing incidents and service requests for activities such as changes, problems, configurations, and requisitions for equipment and services
Demonstrated Experience:
• Excellence in planning, directing, and managing Information Technology operations help desks in an organization similar in size to JSP; successful working knowledge and supervision of help desk employees in efforts similar in size and scope as referenced under this Task Order; must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DIAS-310; expert knowledge in translating high level functional and technical requirements based on interactions with the user community; working experience with providing customers with day-to-day support by responding to, documenting, tracking, resolving and managing customer issues, question, and requests.

External Referral Bonus:
Yes

Potential for Telework:
No

Clearance Level Required:
Top Secret/SCI

Travel:
No

Scheduled Weekly Hours:
40

Shift:
Day

Requisition Category:
Professional

Job Family:
Network Administration and Ops

2000

Defense & Intel

To Apply to this Job, Please go to the website address given in the source.
Source:
https://www.careerbuilder.com/job/J3N39Q76VZ0T2W0PLB8?ipath=rss