Patient Services Supervisor (food supervisor) – Food Service Memorial Regional Hospital – Mechanicsville, VA

Summary: Coordinates patient meal service and special requests/needs for the Catering to You Program. Ensures employees are adequately trained and units are properly staffed.

Essential Duties and Responsibilities:

• Oversees systems and processes to ensure that the strategic and operational objectives of the Catering to You service are accomplished.
• Supervises catering associates.
• Ensures alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections.
• Interacts with nursing and evaluates on a daily basis patient meal selection, tray completion, tray delivery and tray retrieval process.
• Is responsive to patients’ needs at all times. Resolves patient concerns or complaints immediately and/or reports concerns to supervisor as appropriate.
• Adheres to facility confidentiality and patient’s rights policy as outlined in HIPAA policies and procedures.
• Complies with regulatory agency standards, including federal, state and JCAHO.
• Follows HACCP guidelines to ensure the quality and safety of food supply.
• Completes required documentation, reports and logs.
• Performs other duties as assigned.

Job Type: Full-time

Experience:

• Customer Service: 1 year (Preferred)

Benefits offered:

• Paid time off
• Health insurance
• Dental insurance
• Healthcare spending or reimbursement accounts such as HSAs or FSAs
• Other types of insurance
• Retirement benefits or accounts
• Education assistance or tuition reimbursement
• Gym memberships or discounts
• Commuting/travel assistance
• Employee discounts
• Flexible schedules
• Workplace perks such as food/coffee and flexible work schedules
• Others