Personal Services Coordinator I (3 Days a Week) – Behavioral Health 35

Founded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations, and have over 122 programs and over 3,510 employees across the country. And we’re growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery. The Justice Involved Mental Health FSP will serve adults with serious mental illness and histories of criminal justice involvement. This outpatient, ACT treatment model includes wrap-around services and supports with 80% of services provided in the community. Our JIMH FSP will support clients in meeting basic needs (eg, food, clothing, shelter) and obtaining benefits. We will also work to educate and support them as they navigate additional community resources that increase their self-sufficiency, minimizing the possibility that they may turn to criminal acts to get these needs met. All staff are required to be On-Call Program Business Hours are 8:30 am – 5:00 pm Employment Status: Part-Time (3 Days a Week) Shift: Days, 8:30 am – 5:00 pm Days: Flexible weekday schedule, might be Tue, Wed, Thu, 8:30 am-5:00 pm, might have on-call and crisis call added hours POSITION SUMMARY Under direct supervision of the Team Leader, serves as the provides a support and case manager for members served with mental illness by assisting them to live as independently as possible in their chosen community. QUALIFICATIONS Required: High School Graduation or G.E.D. Demonstrated sensitivity to multi-cultural populations and issues is required Must be at least 18 years of age Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver’s license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may apply Preferred: Experience in a mental health and/or dual diagnosis setting ESSENTIAL FUNCTIONS Demonstrates the Telecare mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholders Establishes and maintains meaningful therapeutic relationships with members served Provides safe, effective, and efficient implementation of direct care in accordance with established policies, procedures and standards of care Makes appropriate recommendations for living environments, therapy, psychiatrist visits, case management and other services Provides services to all members served as indicated in the Services Plan or Recovery Plan Documents and communicates interactions with members to other services team members as appropriate Maintain awareness of community resources and assists members served in appropriate use of community resources Assists members served with all needs, including Activities of Daily Living (ADLs) Assists members served in obtaining appropriate benefits Advocates for and accompanies members when needed on long appointments eg SSI, DMV, GR (General Relief) etc. Help members to understand their legal status and rights Foster independence with members served Safeguards confidentiality of members served Provides transportation when needed and appropriate Must participate in rotation schedule of after hours on call services based on program expectations If employed at Inpatient program, must assist with restraint of members served in the event of assaultive behavior and pass assault crisis/crisis prevention training If employed at Outpatient program, must evade members served in the event of assaultive behavior and pass assault crisis/crisis prevention training Duties and responsibilities may be added, deleted and/or changed at the discretion of management. SKILLS Ability to work effectively as a member of a multidisciplinary team Effective written and verbal communication Good computer/technology skills Ability to assess safety risks Ability to promote a positive, supportive recovery culture Ability to engage clients and hold hope in the face of adversity Ability to drive Ability to gain trust and build rapport with diverse populations Ability to be patient and mindful Knowledge of basic medical and psychiatric terminology Within three (3) months of employment, ability to apply financial r