Professional Services Manager – INVAR Technologies – Brooklyn, NY

Company Overview:

INVAR is a well-established Managed Technology & Cloud Solutions Provider servicing mid-size business & non-profit organizations in the United States. Our clients choose us to deliver high quality business solutions that empower their people to achieve better results together using cloud innovations.

Our team of highly motivated dynamic individuals work closely together to enable our clients to attain greater strategic value from their technology initiatives. This includes major technology transformation engagements that affect all areas of our client’s businesses. As a Microsoft Partner we strive to achieve increased recognition as a leading provider of cloud solutions and digital transformation all while driving cloud adoption and integration for growing organizations.

Position Overview:

Professional Services team manager plays a critical role in delivering value to our customers by working directly with the Visionary (CEO), multiple technical resources internal and external on designing and delivering new technical solutions to existing and new clients. Successful candidate will be extremely organized, able to research and create technical solutions, manage and set priorities for project engineers, establish technical standards and documentation while performing efficiently in a fast paced work environment. This role requires good planning skills, being resourceful and being able to pick up new tasks quickly with little prior information, research as necessary and deliver to a high quality and expectations.

The main goal of a professional services manager is to serve as the frontline manager on projects, and they must be able to discuss technical and nontechnical aspects of projects with managers, internal & external constituents, and others. Some day-to-day responsibilities of a professional service manager include managing multiple aspects of a project at the same time, developing strong relationships with clients, and serving as an intermediary between the company’s sales and technical teams. A professional service manager works closely with the research and development team of the company, as they are responsible for ensuring projects are delivered in a timely fashion in accordance with project requirements.

This position is flexible to various working schedules but the assigned work must be completed by set deadlines.

Our Core Values:

Core values are traits or qualities that you consider not just worthwhile, they represent an individual’s or an organization’s highest priorities, deeply held beliefs, and core, fundamental driving forces. They are the heart of what our organization, every one of you and it’s everything we stand for in the world.

People Focus

We are people, not robots. We care about our clients’ overall happiness with their technology and their user experience. In every decision and interaction with clients, we strive to do for them what we would want someone else to do for us, had the roles be reversed. We listen and fully understand the user issue case before recommending solutions.

Integrity & Dependability
We do the right thing even when no one is watching! We are honest to ourselves and to others. We go above and beyond because it defines who we are as a team and as a company. We feel a shared sense of responsibility towards those that count on us, and make decisions that produce the greatest positive impact for others.

Drive
We wake up every morning with a purpose. We embrace challenges, changes and opportunities because they make us better. We have the resilience to overcome setbacks and learn from every new experience. We strive to be leaders in our field and push the boundaries of what is technologically possible to deliver the most value to our clients.

Communication

We believe that the best way to maintain positive client relationships is through open, honest dialogue. We always listen carefully and speak plainly. We present our ideas in a simple, direct way so that everyone understands the full scope and impact of what we do. We leave nothing to assumptions! We care about the client’s experience and set the right expectations for every engagement.

Responsibilities Include:

• Oversee implementation and development of projects and ensure customer satisfaction.
• Professional Services manager is the final point of accountability for ensuring quality, timely and on budget delivery of projects
• Building and maintaining relationships at all levels internally and at the client’s organization
• Manage a team of engineers, consultants and sub-contractors to ensure efficiency and completion of project goals
• Live, breath and teach agile framework
• Maintain awareness of the clients’ needs and project parameters so that implementation activities do not interfere with business operations
• Identify potential risks to the clients’ on-going operations. Develop plans and measures to minimize and mitigate the potential risks
• Prepare and present regular project status reports internally and directly to clients
• People development: To the extent possible retain top performers to drive future growth. Foster Inclusion and Diversity in the organization. Contribute to the development of our practice and our people. Leading team members to develop critical relationships by demonstrating and promoting effective relationship building throughout the company, with internal staff, subcontractors, and vendors. Directly engage in staff development along with addressing and resolving all staff issues as they arise.
• Business development: Identify and execute on new business development opportunities as required. Assist in contract development / proposal efforts, specifically during the SOW phase
• Forecast and prepare reports on financial aspects of current and future projects.
• Work with support team manager to onboard new clients for MSP services ( initial build out & upgrades projects )
• Be accountable for proper documentation of new environments, official transition & handoff to support team

Personal Skills

• Self-motivated and high level of enthusiasm
• Excellent written and verbal communication skills
• Strong analytical and writing skills
• Take a personal interest in, and responsibility for quality of work delivered
• Ability to pay close attention to detail while multitasking
• Ability to quickly learn new technologies and adapt to rapid changes
• Appreciate technology and interest in learning

Key Performance Indicators

• Project plans
• Project status meetings and reports to clients
• Project wrap up meetings and reports internally
• Client satisfaction with project work
• Number of planned activities/tasks successfully completed

Job Type: Full-time

Salary: $70,000.00 to $90,000.00 /year

Experience:

• Project Planing tools like Asana: 3 years (Preferred)
• Technology Upgrade Project Planing: 3 years (Preferred)
• working in Managed Services Provider as a manager: 3 years (Preferred)
• managing freelancers and sub-contractors: 3 years (Preferred)
• Project Planning & Management: 3 years (Preferred)

Location:

• Brooklyn, NY 11218 (Preferred)

License:

• Scrum Master (Preferred)
• PMP (Preferred)

Benefits offered:

• Paid time off
• Parental leave
• Health insurance
• Dental insurance
• Healthcare spending or reimbursement accounts such as HSAs or FSAs
• Other types of insurance
• Education assistance or tuition reimbursement
• Gym memberships or discounts
• Flexible schedules
• Workplace perks such as food/coffee and flexible work schedules
• Others